1735 Victoria Ave E, Regina
Fall Savings - On Select Suites - For A Limited Time.
info@avanarentals.com (306) 205-5404
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Privacy Policy

Introduction

This “Privacy Policy” describes Avana Developments Inc.’s (“Avana,” “we”, “us” or “our”) practices regarding the collection, use, and disclosure of “personal information,” which is any information that directly or indirectly identifies an individual. This policy also applies to any of Avana’s affiliated companies (“Affiliates”) that handle your personal information.

This policy covers personal information that we collect from visitors to our “website” (https://avanarentals.com/) as well as from current and prospective tenants and occupants in other interactions, in person, on the telephone or in other correspondence (“you”).

By providing us with your information, you acknowledge and agree that have read and understand this Policy and the information collection, use, and disclosure practices described herein.

If you do not agree with our policy, please do not provide us with your information. Please note that we may not be able to provide our services without receiving such information.

If you have questions or complaints regarding our privacy policy or these practices, please contact our privacy officer whose contacts details are in the ‘Contact Us’ section below.

If there are any changes to be made within our privacy policy, we will provide notice to you by posting the changes to this page.

The Information We Collect

As a prospective tenant you will be asked to provide us with certain information about yourself as well as any family members or other co-occupants.

We collect the following information from you when you visit our website or our properties, during the application process, and during the landlord-tenant relationship that includes all or some of the following:

  • contact information when you fill out the form on our website requesting to be on our email contact list;
  • contact information when you make a general inquiry on our website; and
  • information requested via our rental application forms, including current and past address, telephone number, employment contact information, date of birth, and employment history.

We have video surveillance cameras installed in some locations of our properties. Our cameras are not equipped with zoom or pan capabilities. We do not record audio footage.

We do not collect and store your payment data. This information is processed via our third party provider Rent Café.

We also collect information from you about your references and family members or co-tenants/other occupants. We rely on you to have the authority to provide this information to us.

References are not stored or retained by us. The information is securely destroyed as soon as the resident’s application has been approved. Will not use this information for any purposes unrelated to the purposes underlying the collection. For example, we will never contact your references about our products or services. If you become aware of us having received your personal information for reference check purposes without your consent, please contact us.

How We Use Information

We use personal information in the following ways:

  • To process tenant applications.
  • To conduct background and verification checks from public sources, to conduct reference checks.
  • To administer the landlord-tenant relationship.
  • To process payments you make to us.
  • To communicate with you while you rent one of our properties.
  • We use video surveillance to monitor our properties for safety purposes.
  • If you have provided your consent, you may receive periodic emails that will inform you of any updates or vacancy listings within Avana Rentals.
  • If you have provided your consent, we will enter you in contests and draws being held by Avana Rentals.

If at any time you would like to unsubscribe to our emailing list or from receiving promotional materials, you can find instructions on how to do so at the bottom of each email/commercial message that is sent out. You can also contact us as indicated in the “Contact Us” section below.

Automatically Collected Information

Avana uses technology to track the patterns of behaviour of visitors to our website. Technology that allows you to be identified, located or profiled, including cookies, is deactivated by default. You must first accept such technology. You may refuse such technology, but if you do, some of the functionalities may not be available.

Avana’s servers collect the following information about each such visit: (i) the websites visited; (ii) the date and time of the visit; (iii) the pages within the website that were visited and the time spent on each; (iv) the type of browser being used to access the website; (v) the operating system of the device being used to access the website; and (v) the IP address from which the website was accessed.

Our website uses cookies. A cookie is a small text file stored on the device that an individual uses to access the website. The cookie is used to identify the individual whenever they visit the website. The information contained in the cookie is also used to tailor how the individual experiences the website. Please note, by changing the settings of their web browsers, individuals can prevent cookies from being set, but doing this may prevent them from participating in certain activities available via the website and they may not have access to all of

the features of the website. Please refer to the browser “help” button on the device for how to do this. Cookie options can be set using the Manage Consent button of the website.

Avana may use the information collected from individual who browse the website for the following purposes: (i) to better understand how the website is being used in order to improve upon the website; (ii) to tailor how an individual experiences the website to the individual; and (iii) to investigate security incidents relating to the website.

Our website use Google Analytics, which sends certain data, including personal information to Google. We use these tools to help track your use of our products and service. Learn more how to adjust your privacy settings at https://policies.google.com/technologies/partner-sites.

Information Collected via Social Media

If you interact with us through social media platforms (e.g., Facebook, X, LinkedIn, or Instagram), we may collect information from your public profile and your interactions with our content. This may include your name, username, profile picture, contact details, and any other information you make available to us based on your privacy settings on the respective platform.

We use this information to:

  • Improve engagement with our customers
  • Respond to inquiries and comments
  • Provide personalized content and promotions (with your consent)
  • Monitor and analyze trends related to our services

Your interactions with these third-party platforms are governed by those third party privacy policies, which we do not control.

How We Share and Disclose Your Information

We will never sell or trade your personal information.

We only share or disclose your information with your consent and in very limited circumstances to the extent that is required to deliver services or without your consent where required or permissible by law as follows:

  • We will transfer information to third-party vendors who help us deliver certain services to you. For example, we use third-party IT vendors to store information or payment providers to process payments, and we may contract third parties to conduct background checks. These parties act solely on our behalf and under written contracts that address privacy obligations to you. Your information will only be processed on our instructions and for the purposes indicated.
  • We may disclose certain limited information to your references when we contact them but such information exchange, if any, will be limited to the purpose of the reference check itself.
  • We may also need to disclose limited information to other service providers or contractors to make certain repairs to properties.
  • We may share information about tenants or occupants to utilities services providers for those providers to be able to contact and serve tenants.
  • If the Avana sells its business or assets, in whole or in part, or is involved in a merger, as required by such a transaction, or as part of due diligence.
  • We may also share personal information with our Affiliates to improve our services and provide you with relevant offers, subject to your consent where required. Affiliates will only use your personal information for the purposes for which it was collected, unless we have your specific consent for additional uses as required or permitted by applicable laws.

Third-Party Links

Any third party sites we link to will have their own privacy policies. We do not control the privacy practices of those third-party sites. Please read the privacy policies before submitting any information to or visiting these sites.

Protecting and Retaining Your Information

We use appropriate technical, organizational, and physical safeguards to protect your personal information.

We will retain your information for as long as it required for the purposes which we collected it or as otherwise required by law. We retain video surveillance footage for a period of 30 days.

Children

We do not collect the personal information of children under the age of sixteen (16) unless it is provided to us by the parent/legal guardian or with their consent. If we learn we have collected or received personal information regarding a child without verification of parental or guardian consent, we will delete that information. If you believe we might have any information regarding a child without parental consent, please contact us (see below).

Service Providers and International Transfers

We use service providers to assist us in our operations (for example, we use cloud service providers for data storage). Some of our service providers are located outside of Canada and your information may be transferred and stored on servers located in the United States, where it will be subject to state and US federal law. While we use contractual and other safeguards to protect your information, it may nonetheless be subject to access by local law enforcement.

If you have any questions about our use of service providers located outside Canada, please contact our Privacy Officer (see contact details below).

Your Rights

You have a number of rights in relation to your personal information.

  • You have the right to request access to your information.
  • You also have the right to request correction to or update your information.
  • You may also request deletion of your information, which we may or may not be able to accommodate, subject to legal or contractual requirements.
  • You may challenges compliance with this policy and make a complaint to the relevant privacy Commissioner (see contact below for more information).

If you submit a request to withdraw your consent to use or disclose your personal information, how we handle that request will depend on the situation and reasons.

  • You may withdraw your consent, but we will no longer be able to provide you a service or product that requires such consent; or
  • You may not withdraw your consent because processing your personal information is necessary or mandatory.

In either case, we may be legally required to retain certain personal information.

Any such request must contain sufficient details for us to be able to address it. We undertake to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, as set out in the applicable laws. We must, however, first verify the identity of the person making such a request.

We will ensure that your personal information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is your responsibility to advise us of changes to your personal information, such as your contact information.

If you wish to request access or to correct your information or if you have any questions or concerns about our practices or this policy, please contact us first and we will aim to resolve the issue. If you are not satisfied you may also contact or file a complaint with your provincial or federal privacy commissioner’s office.

  • Alberta: Office of the Information and Privacy Commissioner of Alberta, #410, 9925 – 109 Street NW, Edmonton, AB, T5K 2J8, Phone: (780) 422-6860, Fax: (780) 422-5682
  • Federal: Office of the Privacy Commissioner of Canada, 30, Victoria Street, Gatineau, Quebec, K1A 1H3, Phone: (819) 994-5444

Contacting Us

If you have any questions or concerns regarding our privacy policy or how we handle your personal information, please contact our Privacy Officer as follows:

Avana Rentals #1-313 Adolph Drive; RM of Sherwood SK; S4K 0A3; T: 306.205.5404; Email: info@avanarentals.com, Attention: Privacy Officer.